| Operator | Arqen, operated by a sole proprietor. Trade-name registration or incorporation is under consideration. |
|---|---|
| Responsible person | Scheduled for disclosure. Identity will be disclosed without delay upon a valid request. |
| Address | Disclosed without delay upon request. As a sole proprietor, the residential address is not continuously displayed. Request by email. |
| Telephone | Disclosed without delay upon request. Inquiries are normally handled by email. |
| Email / website | hello@arqen.jp https://arqen.jp |
| Services | AI Training; Custom SaaS; Automation; Business Systems; Deal Desk; and a free 30-minute consultation. Scope details appear on the applicable service page. |
| Prices | AI Training: Trial ¥80,000; Basic ¥400,000; Implementation Support ¥650,000. Custom SaaS: Starter from ¥500,000 setup + ¥30,000/month; Standard from ¥900,000 setup + ¥50,000/month. Automation: Light ¥80,000; Standard ¥150,000; Multi ¥300,000. Business Systems: individual quotation. Deal Desk: Entry ¥98,000 one-time; Core ¥79,000/month; Premium ¥150,000/month. All listed prices include Japanese consumption tax unless stated otherwise. Custom requirements are quoted separately. |
| Additional costs | Customers bear their own communication, device, software, subscription, API, and bank-transfer costs. Card-processing fees are borne by Arqen unless otherwise agreed. |
| Payment methods | Bank transfer, credit card through Stripe, or Square invoice, as offered in the contract. |
| Payment timing | One-time work is generally invoiced at contracting with payment due within 14 days. Monthly plans are billed for the applicable month under the contract. Annual-payment terms apply only when expressly offered. |
| Service timing | Training is delivered on agreed dates. Custom SaaS planning guides are approximately three weeks for Starter and six weeks for Standard after requirements are agreed. Automation Standard has an approximately one-week planning guide. Deal Desk setup begins after payment under the agreed schedule. All schedules vary with scope and are confirmed in the proposal. |
| Cancellation / refunds | Because these are services, returns and refunds are generally unavailable after work begins. Training cancelled at least seven days before delivery is refunded; later cancellations may deduct actual preparation costs. Custom SaaS and Automation are refundable before work begins and non-refundable after commencement, except for material failure attributable to Arqen. Monthly maintenance or Deal Desk subscriptions can normally be cancelled at month-end by notice before the end of the preceding month. Contract terms govern. |
| Operating environment | Current versions of Chrome, Edge, or Safari; stable internet; and access to the services agreed for integration. |
| Service boundaries | Arqen is not a law firm and does not provide legal advice, legal judgments, or contract revisions. We do not act as a subsidy applicant and do not guarantee eligibility or payment. AI outputs may contain errors. Important outputs and external actions require human review; we do not implement automatic sending. |
| Personal information | Handled under our Privacy Policy. |
Items marked for future disclosure: upon a valid request, the applicable operator information will be disclosed by email without delay, normally within three business days. Contact hello@arqen.jp.